Buyers always want high quality products from presentable and responsible retailers.
In order to see that your retail business thrives and is doing well, you have to ensure that your new and already existing customers are satisfied with the kind of services you offer and how you handle your services.
Let’s see some of the mistakes you need to avoid to maintain your customers happy:
Having good lighting system is very important, especially in dark rooms and during the night.
Knowing your working hours and the urgency of your work, you should ensure that you have a backup lighting system in case of a black out.
This will help you avoid delays as per your customers’ orders.
Customers dislike staying in areas that have bad smell. Some actually find it so irritating and will probably leave without purchasing what he/she wanted.
So, whether you have butchery, boutique or a bookshop – ensure that it smells right.
This is a very crucial part for any business. It’s very easy for customers to judge you on how clean your bathroom is and the kind of services you have in that sector.
If you have a lodge, you should ensure that the bathrooms are cleaned and stuffs such as soaps, tissues and sandals are available. Ensure the towels are clean too. The shower system should function properly.
Rude staff mates are hard to approach, especially when the customer is polite. In most cases there will always be a misunderstanding and scenarios in your store.
This will definitely portray a bad image for your store, and with time, your customers will stop coming to your store.
To avoid low sales, be choosy when picking your staffs. They should be polite, industrious and easy to approach.
This can be destructing. Sometimes it’s like a barrier during communication. You wouldn’t want your customers straining to be heard due to the outside noise.
The noise may also be internal coming from a loud music with high beats.
This can be very annoying to the customers if they prefer quiet places to noisy ones.
Poor Arrangements and Congestion
Not having your products properly arranged will give your customers a hard time to locate what they want. If in a hurry, some will assume that you don’t have the product they want.
There are tons of display accessories, like peg board hooks, sign holders and hang tabs, with which you can display your merchandise in a practical and accessible way.
You should also ensure there’s enough space where the customers can move freely without knocking each other off.
There are a lot more of these retail turnoffs that send customers away, so better be watchful and ready to make the needed changes.